It appears that a few of the retailers that were having such issues a month ago have gotten their collective acts together. The number of problems posted in the forums, has dropped significantly in the past few weeks. I've sent a number of emails with a concerned tone to them and have gotten replies that lead me to believe that they are at least trying to improve.
I'm thrilled with that -- and hope the trend continues.
I read somewhere (and really wish I could find it again) that people are something like 10 times more likely to complain about a product in a public forum than praise it -- which makes you wonder about Amazon ratings.
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NOTE: I'm working on a few things to help you out. One will be made known to the forum users in the next few days and the other will have to do with service level/customer satisfaction trends.
Keep your eyes open!
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1 comments:
- At October 5, 2007 at 9:28 PM Anonymous said...
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Back in May...After going to several stores for eyeglasses, I was very frustrated with the prices the were asking.
Well, I decided that I would go online to find a place to buy from. However, that was frustrating because I had no way of knowing whether the company was valid.
That's when I found your website and I was able to find out places to buy from. Also, I learned more about eyeglasses. Thanks for this informative website.
I ordered my first pair of glasses from EyeBuyDirect and received them 9 days after placing the order and shipping was only $4.95.
Thanks for this informative site and please continue to keep this site.
